SHIPPING & RETURNS

SHIPPING INFORMATION

Items are typically shipped within 1-3 business days of when the order was placed. Transit time within the US can be anywhere from 1-3 business days.We will offer express or expeditied shipping on a case by case basis, please email us at nineandroxy@gmail.com if you would like us to overnight your order. 

Shipping is just a flat fee of $7.50 per order for standard orders.

When ordering larger pieces or ceramic items like planters and some vases, shipping is $20.00. Due to their large size or fragile nature these items cost more to ship. 

Local in-store pick up is available and is always FREE. Just select local pick-up when checking out. 

International Shipping

We are currently not shipping outside of the USA. If you would like to place an order, please email us at nineandroxy@gmail.com to see if shipment can be arranged.

RETURNS & EXCHANGES FOR ONLINE ORDERS

Please note: all artwork, holiday decor and sale items are final sale and cannot be returned or exchanged.

We hope you love your purchase, but we understand that some things just don't work out as planned. If for any reason you are not completely satisfied with an item, you may return it to us for exchange or a full refund less any shipping charges. Returns must be delivered to us within 15 days of the date you received the item(s). [Ex: If you received your order on the 1st of the month, it would need to be delivered back on our end by the 15th.]. We cannot accept returns made more than 15 days after the original order date.

Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1-2 weeks for your return to be processed.

To make a return, email us at nineandroxy@gmail.com to request a return authorization. Please include the order number and item(s) you wish to return along with a description of the issue and any photos. 

Returns Policy: In-Store Purchases

Purchases made in store/in person can be returned or exchanged for store credit within 15 days of the original purchase date.