F.A.Q

Shipping & Delivery

[ For detailed information on shipping, visit our Shipping & Returns page. ]

How will I know when my order has shipped?

When your order begins its journey to you, you'll receive a shipment confirmation email containing a tracking link.

How soon will I get my order?

Orders ship between 1-3 business days of the order date. Transit time [for U.S. orders] averages 1-3 days (almost all orders are shipped via UPS + USPS). Please allow approximately 5-7days from the time your order is placed to the day it is received. 

Do you ship internationally?

We currently do not ship outside of the USA. If you would like to place an order, please contact us and we will see what we can do.

Payment & Ordering

What is your privacy policy?

We promise we will never sell or give out any information you provide us, to anyone. No one wants a spam clogged inbox (including us). 

Is my credit card information protected?

Absolutely. All transactions are secure and encrypted and we don't store any of your payment information.

What payment methods do you accept?

We accept all major credit cards - Visa, MasterCard, American Express and Discover. You can also pay using PayPal.

Everything Else

DO YOU OFFER GIFT WRAP?

We do not offer gift wrap at this time but hope to soon. Check back for updates.

Can I use your product images on my blog?

Yes! However, if you're going to use our images, you must link back to our website. That being said, we love and appreciate any and all blogs that choose to feature our products!

Do you have a brick & mortar location?

We are currently only online. We have plans to open a brick and mortar location again soon. Keep up to date by following us on IG @nineandroxy.