Shipping & Delivery 

How will I know when my order has shipped?

When your order begins its journey to you, you'll receive a shipment confirmation email containing a tracking link.

How soon will I get my order?

Orders ship between 3-5 business days of the order date. Please allow approximately 5-7days from the time your order is placed to the day it is received. 

Do you ship internationally?

We currently do not ship outside of the USA. If you would like to place an order, please contact us and we will see what we can do.

Payment & Ordering


All sales are final. 


We are not responsible for lost, stolen, or damaged packages. Once your package is in the hands of the postal carrier, you can file a claim for any lost or stolen packages. 

What is your privacy policy?

We promise we will never sell or give out any information you provide us, to anyone. No one wants a spam clogged inbox (including us). 

Is my credit card information protected?

Absolutely. All transactions are secure and encrypted and we don't store any of your payment information.

What payment methods do you accept?

We accept all major credit cards - Visa, MasterCard, American Express and Discover. You can also pay using PayPal.

Everything Else


Can I use your product images on my blog?

Yes! However, if you're going to use our images, you must link back to our website. That being said, we love and appreciate any and all blogs that choose to feature our products!

Do you have a brick & mortar location?

We are currently only online. Keep up to date by following us on IG @nineandroxy.